Widerrufsrecht

We are proud of the quality of our products which have been carefully produced by our bees. However, should there be any damaged or defective Goods, we must receive notification as outlined below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at freight@downunderhoney.com. Please note that returns will need to be sent to the following address:  

For New Zealand orders:

DownUnder Honey
1313 Kimbolton Road
RD 7
Feilding 4777

For North America orders:

Valet Seller
10 Symington Place
Rochester, New York 14611
United States

For UK & EU orders:

Choice Fulfilment (Services) LTD
Unit 1 Airport Business Centre
10 Thornbury Road
Plymouth PL6 7PP
United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at freight@downunderhoney.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions 

Unfortunately, we cannot accept returns on clearance, sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at freight@downunderhoney.com.